Customer Success
Delivering focused professional identity services and solutions to maximize your investment.
Let's Talk Success!Our Success Philosophy
At a time when technology is fast becoming commoditized, we’re here to offer something more: success from start to finish.
To achieve this, we offer every new customer access to an experienced team of subject matter experts, architects, and consultants who will guide you through a streamlined and pragmatic methodology that delivers consistent results quickly. In addition, this group will provide all the necessary training to your operations team, so you can hit the ground running just as soon as your implementation goes live.
Once in production, you’ll have access to our best-in-class customer support team, who can provide 24/7 service with rapid response times and resolutions. You’ll also be assigned a dedicated customer success manager, who will be your single point of contact with the task of maximizing your success and prescriptively leading and managing the duration of your journey with us.
Grounded in best practices but optimized to support the frenetic pace of today’s business demands, this full-circle approach ensures that we don’t just “ship product,” but rather we map out an assured path to success throughout the customer journey.
The Daon Advantage
Full lifecycle identity proofing services, direct to our customers, and based on proven methodologies.
- 22 years of global implementation experience with hundreds of successful deployments
- Technical architects and SMEs
- PMI certified project managers
- Leverage direct access to internal Support, Engineering, and Project Management teams
- FIDO and FIDO2 certified
- ISO 27001:2013, ISO 27018:2019 & ISO 27701:2019 certified
Customer Delivery
Supporting customers through the entire implementation process.
- Design and planning
- Installation
- Systems integration
- API support
- Branding and customization
- Project management
- Upgrade assistance
- Knowledge transfer
- Load testing
- Troubleshooting
Customer Training
Delivered as self-paced online learning and instructor-led classes.
- Instructor-led training classes delivered at customer locations
- Virtual instructor-led offerings
- Self-paced online learning
Customer Success Management
Your single point of contact to ensure ongoing success.
- Goal-driven program planning
- Ongoing requirements setting and solution strategies
- Alignment of activities and resources to meet strategic customer goals
- Advisement on best practices and methodologies
- Success measurement
- Proactive identification of risks and issues
Daon’s Customer Success Program
Learn how our full-circle professional services program delivers an assured path to implementation success and continuous improvement.
Show Me
Success Story: U.S. Credit Union
Read how a major U.S. credit union uses identity continuity to save millions, cut account takeovers in half, and deliver seamless, cross-channel member journeys.
Success Story: Top-10 U.S. Bank
Read how an iconic bank prevents cross-channel fraud while enhancing the customer identity experience across mobile, web, and contact center interactions.
Success Story: Intl. Banking Grp.
Read how an iconic group of banking brands is looking to the future with secure, convenient biometric banking that meets robust compliance requirements.
